AUC Reference

SRC Library Document Delivery

The SRC library holdings are displayed in our catalog. The SRC librarian (Nadia Zakaria) has agreed to the following procedure:

1. Undergraduates:  go to the SRC library to use their collections (Cairo Center, Kasr el Aini St, 11th floor; open Sun - Thurs, 8.30-3.30 p.m.).

2. Faculty and graduates:  place their requests using our online request form. IMPORTANT: please inform them to write SRC LIBRARY  in the "Comments" field. We will borrow them through the Document Delivery Office, for use in the Main Library only. Turnaround time: 1-2 working days. Collect the document from the Reference Desk.

PROCEDURE FOR REFERENCE STAFF:

These documents will be placed in a box labeled "SRC" for library users to collect. Reference staff should issue the SRC document against the patron’s ID card. Each document will include a piece of paper with the name of the requester and date. When the user returns the document, check if s/he will need it again. If not, please cross out the name and date so that we know that we can return the document to SRC. This was the procedure used with USAID documents. The only difference is that the request is submitted online instead of at the Reference Desk.

Following is the address in the SRC website: http://www.aucegypt.edu/src/

Social Research Center
The American University in Cairo
106 Kasr El Aini St. Cairo, Egypt
PO BOX 2511, 11511 Cairo, Egypt

Tel: (202)7976940/6962/6942
Fax (202) 795-7298
Email : src@aucegypt.edu

This one is their address given to me by their Librarian and is easier to find:

106, Kasr El Aini St. opposite Shura Council 11th floor Cairo Center

You can always refer patrons to the Document Delivery office anytime, provided there is someone available.

Thanks, Hoda

Document Delivery Article Pick Up

Please refer patrons who have received a letter from the ILL office about an article that we have received on their behalf to the  Print Station to pick it up. This information is  included in the e-mail that patrons receive, yet they don't all read it!

Here is an example of the e-mail notification that automatically gets sent to patrons when we receive a paper copy of the article for them:

Today this item was received for your use from Pennsylvania State University.  Faculty do not need to come to the library as the articles are sent electronically to their e-mail addresses. All others, please collect from the Print Station on the first floor of the main Library.

Sincerely,
ILL Staff The American University in Cairo Library
E-mail: docdel@aucegypt.edu

Emergency Procedures and Phone Numbers

SECURITY: x 6000 or  x5170 or x6666

HEAD OF SECURITY: Ashraf Kamel: mobile 012.214.3507

MEDICAL EMERGENCY: x5000

Medical Emergencies during working hours

1. Call the AUC clinic emergency number (ext. 5000) or contact any of the following:

• The clinic’s nurse (ext. 6100) from 8:00 a.m.-5:00 p.m.
• The clinic’s secretary (ext. 6747/6099) from 8:30 a.m.-3:30 p.m.
• The AUC switchboard (794-2964) 24 hrs.

2. Give the exact location of the patient and a description of the injury or the state of the patient.

3. If the patient is unable to move inform this to the AUC clinic or to the nearest gate to send you a wheelchair/stretcher as it is available at each gate:

• Science Gate: ext. 20
• Ewart Hall, El-Sheikh Rihan St .Gate: ext. 21
• Hill House, Mohamed Mahmoud St.Gate: ext. 22
• CACE Gate: ext. 18
• Cairo Center Gate: ext. 5654
• Library Gate: ext. 19
• 5 Youssef El-Guindi Gate: ext. 6031
• Youssef El-Guindi (SS) Gate: ext. 15
• Social Research Center Gate: ext. 16
• Sheikh Rihan Villa Gate: ext. 28
• Store Gate: ext. 27
• Flaki Building Gate: ext. 5441
• 33, Mohamed Mahmoud St. Gate: ext. 6032

Medical Emergency during non-working hours

1. Contact the switchboard operator at 794-2964 and you will be connected to the physician on call.

2. If it appears that the patient should not be moved and an ambulance is needed, call any of the following hospitals that has special agreement with AUC, giving relevant information concerning the location and the nature of the injury or the state of the patient:

• For Students: Call El-Salam Hospital Mohandessin (ambulance: 303-4780)
• For Faculty: Call El-Salam International Hospital/Maadi: (ambulance: 524-0250/ext.1)
• For Staff: Call Nile Badrawy Hospital/Maadi: (ambulance: 524-0212)

3. Ask the AUC switchboard operator (794-2964) to call an ambulance or alternatively dial 123 for the public ambulance service. Try to have the ambulance take the patient to nearest hospital having special agreement with AUC.

• For Students: El-Salam Hospital, 3 Syria St., Mohandessin
• For Faculty: El-Salam International Hospital, Kornish El-Nil, Maadi
• For Staff: Nile Badrawy Hospital, Kornish El-Nil, Maadi

4. Report medical emergencies and hospitalizations as soon as possible to the Provost’s Office (x5192 for faculty), Dean of Students’ Office (x5777 for students), or Human Resources Office (x5211 for staff).

Directive Regarding Remote (Off-Campus) Access via Proxy Server

To: Reference Department
From: Kaila Bussert

Now that we have implemented the proxy server (almost all of the databases have been migrated over), the library has full control over who can have remote access to the databases.

If a patron contacts you saying he/she cannot access the databases with their name and ID barcode, please ask what their AUC status is. The list below will confirm whether they are authorized to access the databases off-campus.

Share this information with the patron, however you are not obliged to explain or defend the policy. If the patron has questions or complaints, refer the patron first to Lesley Tweddle (ext. 6905). If she is not available, then the patron can contact Huguette Yaghmour (ext. 6349).

Note: This is just a memo to give you the information you need to answer questions about off-campus access. We are in the process of creating an official policy document and will notify you when it is available.

********************************************************************************

Due to our license agreements with database providers, the library is only able to provide remote access via the proxy server to the following categories of users:

1) AUC Full-time Undergraduate and Graduate Students

2) AUC Full-time and Part-time Faculty

3) AUC Full-time Staff

The library can NOT provide remote access to the following categories:

1) AUC Part-time Staff

2) CACE Part-time Faculty (CACE Full-time Faculty are included in AUC Faculty category)

3) CACE Students (are not considered AUC students, do not pay the same fees/tuition)

4) Visitors

5) Alumni

6) Faculty Spouse

*It is important to note that we are not cutting off their access to the databases. They still have access on-campus!

AUC Theses

Where:
Theses go to Robin's office, Collection Management (4th Floor)

When:
Q:  How long will it take my thesis to be cataloged? 
A:  About 1 month

How:
Q:  What happens to my thesis after it's deposited? 
A:  Your thesis is sent to the cataloging department.  A record is created for your thesis. It is then sent to Ain Shams University for microfilming, and then to the bindery.  The entire process could take about 6 months.

Who:
The thesis cataloger is Waleed, in Cheryl's office

What else:
A microfilm copy of your thesis is kept in the microfilms department,  Wallace Annex.

RLG SHARES: Onsite Access to Member Libraries

AUC faculty and students have onsite access to major research libraries and institutions as part of RLG/SHARES.

SHARES onsite access permits AUC faculty and students to use collections and services at other SHARES Libraries with the same degree of access accorded their peers at the host institution. Onsite-access does not grant borrowing privileges. See procedures for onsite privileges.

To see a list of SHARES member libraries, click here.

Note: Visits to a SHARES member library must be arranged in advance through Hoda El Ridi (797-6365, elridih@aucegypt.edu).

How to Renew a 4th Floor Carrel

Renew carrels in the Collection Management Office from 9 a.m. – 3 p.m. on the 4th floor of the Main Library or call Galila 797-6391 (she knows all the details). This office is closed on Fridays and Saturdays.

Note: Student needs a letter from department confirming that he/she is working on thesis.

Online Student Evaluations

Direct problems and questions with Online Student Evaluations to ACS:
Aya (tel.) 5538
Maha Amr (tel.) 5847

ILL: document delivery services for former faculty

A clarification of the policy regarding ILL / Document Delivery Services for former AUC Faculty:

Faculty members who are no longer affiliated with AUC will no longer be able to place requests for document delivery free of charge. They will be granted the same privileges as visitors according to the policy available at:
http://library.aucegypt.edu/dept/docdel/index.htm#anchor417688

In Process Books

If a student needs a book that is in processing please :
1. Print out the catalog record
2. Write the patron's name AND ID number on the paper
3. Put the paper in the Cataloging Department's In-Box at the Reference Desk with attention to Youssef or Shadia. They will take care of the rest.